FAQs

Common questions about Lilion Nail Supply products and orders.

Shipping

Where do you ship?

We ship to addresses across the United States. The shipping rate is shown at checkout before you pay.

When will my order ship?

We process online orders on business days (Monday – Friday). As soon as your package ships, we email you a tracking link.

Can I pick up my order or get local delivery?

Pickup and local delivery may be available near our Duncanville, TX and Newton, NC stores. Call +1 (469) 513-2220 (TX) or +1 (828) 812-4288 (NC) before ordering to confirm.

Orders

What is your return policy?

Return eligibility depends on the product. Before sending anything back, email [email protected] with your order number and we'll explain your options.

How can I track my order?

Use the tracking link in your shipping email, or open the Order status page with your order number and email. Signed-in customers can also see orders under My account → Orders.

What payment methods do you accept?

We accept major credit and debit cards at checkout. For large salon orders, contact us about other options.

Do you charge sales tax?

Sales tax is calculated at checkout based on your shipping address, as required by state law.

Pricing

Why do some products say “Sign in for price”?

Some products are priced for members only. Create a free account and sign in to see member pricing and add those items to your cart.

How do I get wholesale pricing for my salon?

Create an account on the site, then email [email protected] with your salon name and license information. Our team will review it and enable wholesale pricing for qualified salons.

Account

Where do I sign in or manage my account?

Tap the account icon in the top-right corner of the site. From there you can sign in, view orders, and manage your saved addresses.

Products

What products does Lilion carry?

Professional nail supplies for salons and nail techs: acrylic and dip powders, nail tips, manicure tools, charms and gemstones, and salon equipment. Browse every category on the Products page.

Contact

How do I contact customer support?

Email [email protected] or call +1 (469) 513-2220. You can also visit us at 723 West Wheatland Road, Duncanville, Texas 75116, or 2725 Northwest Blvd, Newton, North Carolina 28658.

What are your store hours?

Monday – Friday: 8:00 AM – 5:00 PM. Saturday: 9:00 AM – 4:00 PM. Closed Sunday.